Remote Learning Support


Please use the dropdowns below to find answers to common questions and issues related to remote learning in SCS. We appreciate you taking time to resolve issues and seek out answers using the information provided on this page.


 

What is my username and password for Schoology?


Student

Parent

https://sidney.schoology.com


Username* is graduation year, first name, & last name (it stops at 20 characters, including the ‘.’)


Password* is first two letters of first name, first two letters of last name, lunch number (with a 0 in front if only 3 digits), and the # sign


EXAMPLE

Username: 30.Suzy.Student

Password: SuSt1234#


*Contact student’s school for their exact credentials

https://app.schoology.com/login


Username: set upon account creation; could be email if chosen when account was set up


Password: set upon account creation


If unable to reset password, email:

schoology.help@sidneycityschools.org


What is my username and password for PowerSchool?


Student

Parent

https://sidney.ps.nwoca.org/public   


Username* is graduation year, first name, & last name (it stops at 20 characters, including the ‘.’)


Password* is first two letters of first name, first two letters of last name, lunch number (with a 0 in front if only 3 digits), and the # sign


EXAMPLE

Username: 30.Suzy.Student

Password: SuSt1234#


*Contact student’s school for their exact credentials

https://sidney.ps.nwoca.org/public   


Username: set upon account creation; could be email if chosen when account was set up


Password: set upon account creation


If unable to reset password, email:

power.school@sidneycityschools.org


Directions for creating accounts and downloading the mobile app: http://www.sidneycityschools.org/Content2/powerschool 


What is my username and password Google?


Username* is graduation year, first name, & last name (it stops at 20 characters, including the ‘.’)


Password* is first two letters of first name, first two letters of last name, lunch number (with a 0 in front if only 3 digits), and the # sign


EXAMPLE

Username: 30.Suzy.Student

Password: SuSt1234#


*Contact student’s school for their exact credentials


How do I login to Clever?


http://clever.com/in/yellowjackets 


Username* is graduation year, first name, & last name (it stops at 20 characters, including the ‘.’)


Password is jackets


EXAMPLE

Username: 30.Suzy.Student

Password: jackets


How do I login to school email?


PLEASE NOTE: Student email is NOT done through GMail. SCS email accounts are through Microsoft and can be accessed through the Outlook email application. 


     1. Go to SCS Email Login

     2. Enter email address and then password.

     3. In the upper right, select the waffle (9 dots in a square), choose Outlook.


Email* is graduation year, first name, & last name (it stops at 20 characters, including the ‘.’) & @sidneycityschools.org


Password* is first two letters of first name, first two letters of last name, lunch number (with a 0 in front if only 3 digits), and the # sign


EXAMPLE

Email: 30.Suzy.Student@sidneycityschools.org

Password: SuSt1234#


*Contact student’s school for their exact credentials


If I am a new student to Sidney, how will I get my login information?

You will receive login information from the school within 2 days of your start date. If you do not receive login credentials for a student within this time frame, please contact the student’s building.


Where should I login to Schoology?

Student Login page: https://sidney.schoology.com

Parent Login page: http://app.schoology.com/login


Where should I login to PowerSchool?

Students & Parents: https://sidney.ps.nwoca.org/public


I have my login information, but am getting an error. What should I check?

     1. Be sure you are at the correct login page (for Schoology)

     2. Be sure you are using the correct letter case (upper and lowercase matter in usernames and passwords)

     3. For Schoology login trouble, watch this video of things to check: https://youtu.be/pPocVd0PSJc


Who should a parent/guardian or student contact for login trouble with Schoology?

After checking the recommendations listed in the above question and watching the troubleshooting video (https://youtu.be/pPocVd0PSJc ), please email schoology.help@sidneycityschools.org. This is the quickest way to get support from someone on our team. 


When emailing, please be specific about what you’re experiencing and include your name, your student’s name, and a good number to reach you at if we need to call.



How do I login to StudyIsland?

To access StudyIsland, students should login to Clever ( http://clever.com/in/yellowjackets ) and choose the StudyIsland icon.









 

Where can a parent/guardian go to get help learning Schoology?

Click on the links below to access guides and/or videos

     Schoology’s Parent Guide (includes links to multiple topics and how-tos)

     Navigating Schoology

     Editing PDF Assignments with Kami

     Editing PDF Assignments with DocHub

     Google & Schoology Basics


If I lose connectivity during a live session with my teacher, what do I do?

If the teacher’s video and/or audio freezes or disconnects:

     1. Close out of the conference window

     2. Navigate back to the correct course

     3. Rejoin the conference


I receive an error message when trying to submit assignments from my Google drive and/or Kami, what should I do?

Check to see if your student Google Drive is properly connected. Follow these steps to do so:

     1. Login to Schoology as the student

     2. Resources (top)

     3. Apps (bottom left)

     4. Google Drive Resource App (top of app list)

     5. If no drive has been connected, select Allow

     6. If a drive has been connected then:

Options → Account Settings

Check to make sure the drive connected is the student’s school Google account (will end in @sidneycityschools.org). If not, select Connect and choose their school Google account


How do I submit assignments using Kami?

Video How-To: Editing PDF Assignments with Kami


Schoology is giving an error that is unavailable, what should I do?

Sometimes Schoology is down and it is not something SCS can resolve. When this happens you can check the status of Schoology at https://status.schoology.com/







 

Some of my online textbook activities are not working properly, what should I do?

There is a known issue with Pearson eTexts and Google Chrome. If you are not using a school device, download the Pearson Chromebook Fix extension. Additionally, make sure you are running the most up to date version of your internet browser.


How can I access my online textbook?

PLEASE NOTE: Not all teachers use the digital textbook and curriculum materials. Please contact your student’s teacher to learn whether or not they use the digital curriculum platforms.


     KINDERGARTEN

          English Language Arts: Reach for Reading through Schoology


     1st GRADE

          English Language Arts: Reach for Reading through Schoology


     2nd GRADE

          English Language Arts: Wonders through Clever


     3rd GRADE

          English Language Arts: Wonders through Clever


     4th GRADE

          English Language Arts: Wonders through Clever


     5th GRADE

          English Language Arts: Wonders through Clever


     6th GRADE

          English Language Arts: Pearson Courses with students' PowerSchool

          Math: Glencoe through Clever

          Science: ThinkCentral

          Social Studies: Pearson Courses with students' PowerSchool


      7th GRADE

          English Language Arts: Pearson Courses with students' PowerSchool

          Math: Glencoe through Clever

          Science: ThinkCentral

          Social Studies: Pearson Courses with students' PowerSchool

     

     8th GRADE

          English Language Arts: Pearson Courses with students' PowerSchool

          Math: Glencoe through Clever

          Science: ThinkCentral

          Social Studies: Pearson Courses with students' PowerSchool



      HIGH SCHOOL (Grades 9-12)

          English Language Arts: Pearson Courses with students' PowerSchool

          Math: Pearson Courses with students' PowerSchool

          Science: Pearson Courses with students' PowerSchool

          Social Studies: Pearson Courses with students' PowerSchool








 

What kind of device do I need to access Schoology or PowerSchool?

Both Schoology and PowerSchool are accessible on any internet enabled device. Both have mobile applications to download for free from either the Apple app store or Google Play store. 


Please note that the Schoology mobile app does have some limitations, though some assignments are accessible for students through it. 



DO NOT USE Microsoft Edge as an internet browser. Google Chrome, Firefox, and Safari are best. 



Does the district provide devices?

For students who are remote learning (not those who are quarantined), Chromebooks can be signed out at the Board of Education office at 750 S. 4th Ave. A parent/guardian will be required to read and sign the user agreement in order to sign out a device.


For students who are quarantined, contact the building to ask about available devices.


If a building closes for 3 or more days, devices will be distributed from the building. If this should happen families will receive communication about signing out devices.



If I am using a personal device for my remote learning and am experiencing trouble with Schoology, who do I contact for help?


Check to make sure you are using an appropriate browser (Chrome, Firefox, Safari). If using Google Chrome, be sure it is logged in using the student’s Google account (ends with @sidneycityschools.org)


Check to be sure you are using the most up-to-date version of the browser. Use this website to determine if your browser needs updated and download the updated version.


If my chromebook from the district will not stay charged or will not turn on, what do I do?

If your Chromebook is no longer charging or turning on, please bring it to the Board of Education for a replacement.  If, upon inspection, it appears that the device has been mishandled, broken, or damaged, the replacement cost will be $100 for a first incident and $125 or the cost of the Chromebook for a second incident as per the student User Agreement.  


If I damage or break my chromebook, what do I do?

If you break or damage the Chromebook, please bring it into the Board of Education for a replacement.  As described in the Student User Agreement, the charge for a first incident is $100.  Additional breaks/damages are $125 or the cost of the Chromebook.  Full payment is expected at the time of replacement unless arrangements are made with the treasurer's department.


How do I clear my cache and cookies in Google Chrome?

Video How-To: https://youtu.be/ub84pn8Y2tc


     1. Open Chrome


     2. At the top right, click More (3 vertical dots)

     3. Click More tool > Clear browsing data

     4. At the top, choose a time range. To delete everything, select All time.

     5. Next to “Cookies and other site data” and “Cached images and files”, check the boxes.

     6. Click Clear data.


My camera and/or microphone isn’t working on my Chromebook, what should I do?

Use these directions to allow access to camera and/microphone: Use you Camera & Microphone


A website seems like it's down, what should I do?

Sometimes systems and web-based applications experience issues that SCS cannot resolve. You can go to www.downdetector.com to search is a website or application is down.




 

How do I connect a device to the hotspot?

For the T9 Mobile HotSpot distributed by the district, follow the steps below to get the Wifi name and Password:


     1. Turn on HotSpot using the Power/Menu button.


     2. Press Power/Menu twice; the network name will be displayed.

     3. Press Power/Menu once again; the password will be displayed. Write down the password.

     4. On the device (Chromebook, laptop, etc), open network settings/preferences. 

     5. Select the network name that was displayed in step 2 above (i.e. Franklin T9______). 

     6. Enter the password displayed in step 3.


My hotspot is connected to my device and says No Network Available, what should I do?

     1. Reboot the hotspot

     2. Make sure the hotspot is receiving adequate signal (move locations, if necessary)

     3. Check “SETTINGS” on Chromebook and make sure the slider for WiFi is blue (on).

     4. Return the HotSpot to the Board of Education office at 750 S. 4th Ave for a replacement.


How can I get a hotspot if I do not have reliable internet at home for remote learning?

For remote learners, hotspots are available to sign out at the Board of Education Office at 750 S. 4th Ave. A parent/guardian will be required to sign a user agreement to sign one out. 


For students who are quarantined, there may be hotspots available at the building.




HELP! MY QUESTION AND/OR ISSUE IS NOT ANSWERED ABOVE!


Schoology Questions/Issues

PowerSchool Questions/Issues

Device & Other Questions/Issues